Frequently Asked About Our Terms
You enter into our terms by completing sign-up. We verify your identity, set up your wallet and show you the full lobby. You can deposit via DANA, OVO, GoPay or QRIS and start playing immediately. Your account is yours to manage — change your password, set preferences and request withdrawals anytime through Settings.
Yes. If you believe a game result is incorrect or a transaction wasn't processed right, contact our support team via live chat or email. We review disputes within 48 hours. Provide your account ID, the game ID (visible in your history), and the issue clearly so we can investigate quickly.
We retain your account data for 12 months after closure to handle disputes, refunds and legal obligations. After that period, personal information is deleted unless local law requires us to keep certain records. You can request earlier deletion by contacting support, subject to local regulations.
Go to your account Settings to update your email, payment method or contact preferences. If you want to stop receiving promotional messages, uncheck notifications there. To request complete data deletion, contact our support team with your account ID and they'll guide you through the formal process.
Yes. We use encryption and route all payments through licensed local gateways. We never store your full payment details. Deposits usually clear in under a minute. Withdrawals are verified and processed within 24 hours. If a transaction fails, we refund it automatically to your wallet.
Depending on local law, access from unsupported regions may be restricted. We use IP verification to manage this. If your account is suspended due to a terms breach, we'll notify you with the reason. You can appeal through support. Repeated breaches may result in permanent closure and forfeiture of any balance.
We email you at least 30 days before any major term changes take effect. You can also review the current terms anytime by logging in and visiting Account Settings > Legal Documents. The sign-up date and version number are shown there so you can track updates.
