Your Privacy Rights and Account Data — Answered
We collect your full name, email address, phone number, date of birth and payment method details (DANA, OVO, GoPay or QRIS account info). We also record your IP address and device type when you log in. This data lets us verify your identity, process deposits and withdrawals safely and contact you about your account if needed.
After you close your account, we keep your transaction history, deposit and withdrawal records for 18 months to comply with fraud prevention and accounting rules. Your personal details (name, phone, email) are deleted after 30 days unless legal holds apply. Players in Semarang and across Indonesia can request early deletion where local law permits.
Yes. Log into your account and go to Settings > Personal Data to view your profile information instantly. To request a full export of your account data including login history and transactions, contact our support team via live chat or email and we will send it within 10 business days.
No. We do not sell or share your personal data with third-party marketers or advertisers. We share only the minimum required information with our payment processors (to clear your DANA, OVO, GoPay or QRIS deposit) and fraud-prevention partners to keep your account secure.
Your withdrawal request is verified against your registered DANA, OVO, GoPay or QRIS account using encryption. We do not store your full banking details; we keep only a secure token that matches your account to your payment method for faster future transactions.
We encrypt your login session, verify your identity before your first withdrawal and monitor for suspicious activity. If we detect unusual login attempts, we'll ask you to confirm your device or reset your password. You can also enable two-step verification in Account Settings for extra security.
Yes. Go to Settings > Personal Data to update your email, phone number or address. To change your linked DANA, OVO, GoPay or QRIS account, remove the old method and add a new one. Changes take effect immediately; your next deposit will use the updated details.
