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Legal framework that protects your account

When you open an account with us, you're entering into a straightforward service agreement.

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wifi138 Legal framework that protects your account
REACH OUR TEAM

Legal and account support channels

When you have questions about your rights, account terms, data handling or payment verification, we're here to help.

Email support Send account or legal questions to our support address.
Live chat Chat with our support team daily from 09:00 to 23:00 Indonesia time.
Account settings Visit your account page to review and update your personal information, payment methods and…
HOW WE HANDLE YOUR DATA

Account security and data practices on wifi138

Your account security and data privacy are handled with specific operational steps. Every deposit via DANA, OVO, GoPay or QRIS is logged and verified. Withdrawals require identity confirmation before processing.

Account verification

Every new account requires email confirmation and identity verification. Withdrawals require re-verification of your payment method and identity. This step protects you from unauthorized access.

Payment logging

DANA, OVO, GoPay and QRIS transactions are recorded with timestamp, amount and user ID. We retain payment records for the period required by law and for fraud prevention.

Session security

Your session automatically expires after 30 minutes of inactivity. Password resets require email confirmation. We monitor for suspicious login patterns and alert you if unusual access is detected.

Data retention

Account and payment data is kept as long as your account is active, plus the retention period required by local law. Deleted accounts have their personal data removed after 90 days, except where law requires longer storage.

Cookie and tracking

We use cookies to maintain your login session and track gameplay for fraud detection and analytics. You can disable non-essential cookies in your account settings without losing access to core features.

Your rights and requests

You can request access to all your personal data, ask for corrections, or request deletion. Contact our legal team via email or live chat and include your account details. We process requests within 30 days where law permits.

Answers to your account and rights questions

Real questions we hear about account terms, data handling, payment verification and your rights on wifi138. If your question isn't here, reach out to our support team.

When you request account closure, we mark your account as inactive. Personal data is retained for 90 days in case you want to reopen it, then deleted. Payment records and compliance data are kept for the period required by law. You can request full deletion sooner by contacting our legal team.

Deposits via DANA, OVO, GoPay and QRIS usually appear in your wallet within one minute after you authorize the transaction from your bank or payment app. If a deposit doesn't appear within 5 minutes, check your bank confirmation and contact our support team with your transaction ID.

Yes. Open your account settings and select 'Download My Data' to export your account history, payment records and personal details. You can also email our legal team to request a formal data subject access report, which we'll provide within 30 days.

To process a withdrawal, we verify your account username, registered payment method, and the destination account. For withdrawals to DANA, OVO, GoPay or QRIS, we confirm the linked phone number or wallet ID matches your account. This verification protects you from fraud and ensures funds reach the right account.

Your account data is stored on secure servers in data centres that comply with local law. Access is restricted to our support team and fraud prevention staff who need it to help you. Payment processors (DANA, OVO, GoPay and QRIS partner banks) can see only the transaction data needed to process your deposit or withdrawal.

We monitor for unusual login patterns, duplicate accounts and suspicious withdrawal requests. If we detect odd activity, we may ask you to verify your identity via email or live chat before allowing withdrawals. Your password is encrypted; never share it. Enable two-factor authentication in your account settings for extra security.

Your access to wifi138 and the services available to you depend on local law where you live. Some regions may have specific rules about online gaming or payment methods. Players in Medan, Semarang and elsewhere in Indonesia should verify their local regulations. Contact our support team if you have questions about eligibility in your area.

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